Privacy Policy

Introduction

Touchstone Closing & Escrow (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at touchstoneclosing.com or engage our services.

Information We Collect

Personal Information You Provide

When you fill out a form, schedule a consultation, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Property address or town/city of interest
• Brokerage or company name
• Job title
• Any additional information you provide in a message or form submission

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide closing, title, and escrow services
• Communicate with you about your transaction or partnership
• Improve our website, services, and user experience
• Send marketing communications (only with your consent; you may opt out at any time)
• Comply with legal obligations
• Analyze website traffic and usage patterns to improve performance

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist with website hosting, analytics, email delivery, and customer relationship management
• Transaction parties: Lenders, real estate agents, title insurance companies, and other parties involved in your real estate closing, as necessary to complete your transaction
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze traffic, and serve relevant content. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and measure ad campaign performance

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction-related records are retained in accordance with applicable state and federal recordkeeping requirements.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@touchstoneclosing.com or call (978) 555-0100.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: